Precision Billing, Dispute Resolution.
How Protrack GPS provides transparent, indisputable billing evidence for your heavy equipment and construction fleet.
INTRODUCCIÓN
In the heavy equipment and construction industry, one problem persists: how to accurately bill for expensive assets like excavators, dozers, cranes, and generators?
Complex job sites, paper timesheets, and verbal agreements lead to disputes. This ambiguity often results in financial loss and a crisis of trust between contractors and rental companies. Protrack’s telematics provide a data-driven, indisputable solution.
Desafíos
Inaccurate billing isn’t a small problem. It directly erodes profits and destroys partnerships.
The Billing “Black Hole”
Contractors pay for idle time. Rental companies lose revenue from unreported hours and unauthorized “moonlighting.”
Maintenance Guesswork
Maintenance is based on “estimated” calendar dates, not “actual engine hours,” leading to over-spending or asset failure.
Manual Data Nightmares
Paper timesheets are inefficient, error-prone, impossible to verify, and easily tampered with by operators.
Contract & Trust Crisis
Disputes over invoices are the #1 problema, leading to delayed payments, broken partnerships, and even legal action.
Solución
Our solution replaces subjective, error-prone manual logs with objective, automated data, creating an unchangeable “digital file” for every asset.
Key Features for Indisputable Billing
Beneficios
Our solution provides the transparency both sides need.
For Rental Companies (Owners)
End Disputes: Get paid faster. Invoices are 100% accurate and backed by data, eliminating arguments.
Capture All Revenue: Bill for every minute of use. Instantly catch and bill for unauthorized “moonlighting.”
Automate Operations: Eliminate all manual timesheet collection and data entry from your billing process.
For Contractors (Renters)
End Disputes: Gain full transparency. Confidently pay invoices knowing they are 100% accurate.
Control Project Costs: Pay only for “actual engine-on” work, not for operator breaks or idle time.
Verify Operations: Use the shared data to ensure subcontractor work is being performed as billed.
Estudio de caso: Billing Disputes for Beira Contractor Drop 98%
El desafío
A local company renting heavy equipment for logistics and reconstruction projects at the Port of Beira was facing significant payment friction from its largest client, a major infrastructure contractor.
Due to the complex and busy operational environment at the port, the contractor insisted that the rental company’s equipment, particularly excavators, spent a significant amount of time on-site “waiting for dispatch” and not actively working.
The Problem: The contractor disputed at least 15% of all billed hours every single month.
The Source of Dispute: Billing relied on driver-filled manual timesheets and the vague recollections of site managers. This led to endless arguments and negotiations, severely impacting the rental company’s cash flow.
The Pain Point: The rental company knew its equipment was working but lacked the objective, second-by-second proof to refute the “idle time” claims.
La solución
The rental company installed Protrack GPS trackers on its first batch of 30 excavators. The critical step was connecting the Protrack device to each excavator’s ACC (Ignition) wire.
At the end of the first billing cycle, the rental company stopped sending its traditional, logbook-based invoice. Instead, they attached an “Engine Hour Report” exported directly from the Protrack platform.
This report clearly showed a day-by-day breakdown:
– Engine On Time: 7:01 AM
– Engine Off Time: 5:45 PM
– Total Runtime: 10 horas 44 minutos
Los resultados
When the contractor’s operations manager received this report, they attempted to cross-reference it with their own site logs. They found the Protrack data was irrefutable.
The report clearly proved that the bill was based on actual “engine runtime”—the core time the equipment was actually burning fuel and working—not just “time spent on-site.”
The contractor, realizing they could not dispute objective electronic data based on the ACC signal, paid the invoice in full that month.
Over the next three months, billing disputes from this client ceased almost entirely, plummeting by 98%. The company not only recovered its revenue but also gained a stronger competitive advantage at the Port of Beira for its transparency and technological adoption.
Por qué asociarse con Protrack?
You need a partner as tough as the environment you work in.
Industrial-Grade Durability
Our IP67 waterproof, a prueba de polvo, and anti-vibration hardware is built to survive the harshest job sites.
Laser-Focused Accuracy
We focus on the core value: precise engine hours. Our platform accurately captures the ACC signal, filters noise, and ensures billing accuracy.
Simple, Clear Reports
Our one-click reports are designed for billing and auditing. Simple, clear, and easy for non-tech staff to understand.