Central de Ajuda Protrack

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    General

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    Software

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    Hardware

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    API

    What is GPS tracking?

    GPS tracking devices utilize the Global Positioning System (GPS) to accurately determine the location of a vehicle, person, or asset. This position is recorded at regular intervals and transmitted via an embedded cellular (GPRS) modem to our Tracking Portal, where the data is displayed on a map in real-time or over a specified period.
    Vehicle tracking streamlines fleet management by automating tasks such as scheduling maintenance, recording crew working hours, and tracking miles traveled. You'll receive real-time data, enabling informed decisions based on verified information rather than intuition. Precise vehicle monitoring enhances driver accountability and performance.

    How does GPS tracking work?

    The device sends signals at preset intervals, which are transmitted to specialized software that interprets them as the device's location.
    Protrack platform updates every ten seconds, providing users with a continuous, real-time view of the vehicle's location and route.

    How to get an account of Protrack?

    As the Protrack platform is a service-based platform, accounts can only be obtained through Protrack sales or its authorized dealers. It's important to note that obtaining an account means that future services will be provided by the entity that created the account.

    What can I do if I forgot my account and password due to change a new phone?

    To recover any account, you must provide specific details from the account, such as the device IMEI, ID number, modified device name, license plate number, registered email, or SIM card number.

    What can I do if I forgot my account password?

    When logging into the Protrack account on the web, the system will prompt users to complete their account information. If the user has provided a recovery email, they can reset their password using the email and account name. If not, they will need to contact customer support for assistance.

    Where is the data stored and for how long?

    Protrack uses renowned cloud servers to securely store customer data. GPS data for each device is stored for 3 months, with the option to extend to 1 or 2 years based on user needs. Account data is stored indefinitely.

    How can I check if the device is compatible with the Protrack platform?

    Protrack provides a list of supported devices that you can check. If your device is not listed,that means this device is not widely integrated. But you can also confirm compatibility by directly consulting customer support, Protrack can integrate new devices for users.

    Why does my device display location in the ocean instead of my current location?

    This issue often occurs with newly installed devices when they don't have movement speed data, causing them to filter out the current GPS data. To fix this, simply move the device outdoors for 2-3 minutes to allow it to acquire accurate location information and resume normal operation.

    Where is a GPS tracking device installed on a car?

    A GPS tracking device is typically installed under the dashboard, inside the glove compartment, or beneath the car seats. These locations offer both concealment and a clear signal path to the GPS satellites.

    Does a GPS tracker need a SIM card?

    All live GPS tracking devices require a SIM card because they use cell towers to transmit real time locations. No monthly fee GPS trackers are popular because they do not require a SIM card because you download data from the tracking device to see everywhere a vehicle has been.

    Why the system replied "denied" when I tried to access the platform API?

    The access of API needs to be authorized. Please apply for that before using it.

    Is it possible to customize an API for my project?

    User can provide the details of the API format which they need.

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